Privacy & Cookie Policy

We take the privacy of our clients very seriously and are constantly reviewing our policy to ensure the best service for all our customers.

Privacy Policy

This privacy policy sets out how Elysys SARL, trading as Elysys, uses and protects any information that you provide to Elysys.

Elysys is committed to ensuring that your privacy is protected. Should we ask you to provide information which could be described as personal data, when using this website, it will only be used in accordance with this privacy policy.

Elysys may change this policy from time to time by updating this page. We will inform you of any material changes we make to this policy to ensure you are satisfied with our approach to managing your personal data.

1. What information we collect and why

We gather your personal data for the following purposes, and we will only use it for the purpose it was collected.

a) Providing you with information and support

We record and retain any written communications either to or from you.

b) Improving our services and products

We are always looking to improve our services to you and our product offering, and for this reason we will collect and process data (including profiling) about how you interact with our website, such as where you click and your IP address, for analytical, development and research purposes. We may also receive information relating to you from third-party analytics providers. This helps improve our current services and may inform how we develop new products and services.

c) Marketing

We may use your personal data to share marketing information with you including direct marketing (we will always seek your consent in accordance with the relevant legal and regulatory requirements prior to engaging in this type of processing).

You can unsubscribe from marketing communication by clicking the link provided in relevant emails.  You have the right to opt out of this type of processing, including profiling for direct marketing purposes, and can do so by contacting us at

2. Why we need to collect this information

We collect Personal data in order to establish business relationships and for fulfilment of contractual agreements with our clients.

3. Lawful basis for processing

To process your personal data, we will rely on a number of different legal bases depending on the purpose of the processing, such as where:

  • We have a legal or regulatory obligation to process your personal data.
  • We need to process your personal data in order to work with you and provide our services.

4. Your rights

a) The right to be informed

You have a right to know what personal data we hold about you, for what purpose and how we process it, as detailed in this Privacy Policy.

b) The right of access and data portability

You have the right to access the data that Elysys holds on you and request a portable version of this data.

c) The right to rectification

You have the right to have inaccurate personal data rectified, or incomplete data completed respectively.

d) The right to erasure (“the right to be forgotten”)

You have the right to request erasure of the data held by Elysys. Elysys is required to balance this right with its obligations under law and regulation with respect to record retention.

e) The right to object

You have the right object to the processing of your personal data when this is based on legitimate interest, including profiling. You also have the right to object to the processing of your personal data for marketing purposes, including profiling for direct marketing purposes.

f) The right to restrict processing

You have a right to request Elysys to restrict the processing of your personal data, for instance while process other requests under your rights as a data subject such as the right to object and the right to rectification detailed above.

g) Complaints

Should you have any complaints about how we process your personal data you can get in contact by emailing us at

5. Data Retention

Elysys is required to retain certain data records to comply with Monaco law.

Your personal information will never be transferred or disclosed to third parties.

Any requests of Elysys for erasure during the retention period may not apply to all of these data records, and such records may only be deleted once the retention period has expired.

6. Data Controller vs Data Processor

A Data Controller is the entity that determines the purposes, conditions and means of the processing of personal data.

The Data Processor is the entity that processes data on behalf of the Data Controller.

Elysys is the Data Controller of your personal information and as stated above we will not share your information with any third party.

7. Security

We are committed to ensuring that your data is retained securely by us. In order to prevent unauthorised access to or disclosure of your data, we have put in place physical and electronic procedures to safeguard and secure the information we collect.

Elysys has robust fraud screening processes to mitigate and detect fraud.

When Elysys transfers your data outside the EEA we have appropriate additional measures in place to protect the data.

Using the internet comes with risks, we cannot guarantee that any information sent to us by email or via our website will not be intercepted or tampered with. Any communications are sent at your own risk.

Cookie Policy

1. What are cookies?

A cookie is a small text file that is placed on your computer or mobile device when you visit our website or mobile app. There are two main types of cookies, persistent cookies (that remain on your hard drive and your browser for an extended period of time) and session ID cookies (that expire when you close your browser). We have categorised the cookies we use by function, along with a short description of each, below.

2. What cookies do we use?

  • Necessary Cookies

Necessary cookies are essential to website and mobile app functionality. These cookies enable you to navigate our website and mobile app, use their features and avail of our services effectively. They also help us maintain our website and mobile app services. As these cookies are essential to website and mobile app functionality, disabling all cookies on will mean that our website, mobile app and services may not be fully functional and, in some cases, may not work at all. We also use cookies to enhance the security of the company website.

  • Functionality and Analytical Cookies

These cookies collect information about how visitors use our website, allowing us to provide you with a more enhanced and personal experience when using our website and services. They also allow us to perform analytics (such as gathering data about the number of visits to, and the time spent on, our site) and to remember user preferences (such as your username and password). We also use other tracking technologies like web pixels (sometimes called “tracking pixels”) in particular Facebook pixel. These are tiny graphics files that contain a unique identifier, enabling us to recognise when someone has visited our website or opened an email that we have sent them. We also use Google, HubSpot and Hotjar analytics cookies, to understand how you interact with our website and improve the user experience.

The cookies mentioned above may be persistent cookies (cookies that remain on your hard drive and your browser for an extended period) or session ID cookies (cookies that expire when you close your browser).

3. How can you control cookies?

At Elysys we use both essential and tracking cookies on our website which are mainly persistent cookies. You can accept or reject cookies by both amending your web browser controls and also selecting to opt in or opt out on the Cookie popup. Because some cookies are essential for our website and services the website might not work like it’s supposed to, and in some cases, might not work at all, if you decide to reject all cookies.

There is one option available when disabling cookies on our website:

  • You can turn off Third-Party website cookies via your browser settings

You can also manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:

  • Google Chrome

  • Microsoft Internet Explorer

  • Mozilla Firefox

  • Safari